### Director, User Experience **[Aiwyn](https://aiwyn.ai)** May 2021–Present Remote ### Design Lead **[Vaporware](https://vaporware.net)** May 2019–May 2021 (2 yrs) Raleigh, North Carolina; Remote ### UserVoice Jul 2009—Dec 2018 (9 yrs 6 mos) San Francisco, California and Raleigh, North Carolina #### Director, User Experience November 2015—December 2018 (3 years 2 months) Accomplishments - Created team alignment through our UX philosophy, design principles, and version-controlled design system - Spearheaded company-wide commitment to a course of accessibility compliance and transparency - Lead design for several major feature releases with a focus on expansion and new business, including Contributor Sidebar, Roadmaps, and a fundamental redesign of our feedback infrastructure that enabled UserVoice to become the single repository of product feedback collected by any system Skills & Responsibilities - Facilitate project kick-offs, customer research, [[Patton - User Story Mapping|User Story Mapping]] sessions, and [[Design critiques|design critiques]]—all with an emphasis on problem definition and alignment on desired outcomes - Set up and maintain core usage analytics using FullStory, Heap, Mode, Pendo, and Google Analytics - Concept testing with rapid prototypes #### VP, Product July 2014—October 2015 (1 year 4 months) Accomplishments - Launched UserVoice 3.0, an entirely new version of the platform targeted towards mid-market and enterprise customers, helping move UserVoice’s monthly average selling price (ASP) from $200 to >$1,000 - Introduced the company to OKRs, and helped implement them across all departments - Created UserVoice’s first Customer Advisory Board Skills & Responsibilities - Worked with our CEO to develop UserVoice’s product vision and roadmap, worked across departments to communicate our roadmap, and provided training on upcoming releases - Conducted generative research through regular customer interviews, both on-site and remotely, identified market opportunities, and worked with design and engineering to discover and validate solutions - I got really good at saying, “No,” to help us focus on our key objectives #### Head of User Experience July 2009—June 2015 (5 years) Accomplishments - Lead design of new widget system, allowing companies to collect feedback, provide support, solicit ratings, and rank ideas directly in their apps and websites - Created frictionless sign-up & sign-in system, resulting in an exponential increase of user signups - Designed and launched an entirely new product: UserVoice Helpdesk, the first helpdesk solution to automate support requests with instant answers, saving small support teams hundreds of hours a month Skills & Responsibilities - Lead team of designers, copywriters, and QA across two offices (San Francisco, CA and Raleigh, NC) - Information architecture, user flows and wireframes, and interaction design - Front-end and Rails development (I eventually moved away from this work as our engineering team grew) [[Multiple design and product roles, UserVoice]] [[Senior Interaction Designer, Brick Design]] [[Senior Interaction Designer, Pentagram]] [[Co-founder and designer, rearviewWindow]] [[Cultural strategist, CityReach Austin]] [[Graphic designer, Self Employed]] [[Graphic designer, Nokia (contract)]] ## PDF Résumé [Joshua Rudd Resume.pdf](Joshua%20Rudd%20Resume.pdf)