We all wish systems could be so intuitive and usable that it would be obvious to people how to use it, but people come with their own experiences, expectations, and limitations. When people need help, it’s important to provide documentation or other methods to guide them through completing their tasks. There are two primary places help and documentation typically reside: contextually and centrally. Both are equally important. Contextual documentation is integrated within the system the user is using, helping them learn and stay in flow as they go ([[Principles of user onboarding#^8CEBF658-E00F-40EA-8429-1090E1591B8B]]). It is an essential part of [[User onboarding]] and is perfect for finding answers while trying to complete a task. Centralized documentation provides a go-to reference to learn how a system works, even when not actively using the system. This can be especially helpful when learning about larger, complex capabilities that require more explanation or steps. It’s important to provide well organized documentation that is easy to navigate—as well as easy to search.