Since it's not always possible to [[Prevent errors from happening]], when an error does occur be sure to provide clear and specific information to user in plain language ([[Speak the user's language]]) to ensure they understand what the error occurred, why it occurred, and how to recover from it. - Don’t make people look up error codes. - Utilize standard error message visuals, like red images or text. ## Reference [[Jakob Nielsen]]. “10 Heuristics for User Interface Design: Article by Jakob Nielsen.” *Nielsen Norman Group*, 24 Apr. 1994, [www.nngroup.com/articles/ten-usability-heuristics/](http://www.nngroup.com/articles/ten-usability-heuristics/). Accessed 1 Mar. 2021.